Customer Service Ticketing: More granular availability options

24-Mar-2010 If you are using the Customer Service Ticketing feature inside your business, now your customer service representatives have access to more granular control around when they receive customer cases. Previously a customer service rep would either be available or not available to receive customer cases. However now, a customer service rep can make themselves unavailable but still receive replies to existing cases assigned to them. This is useful in the case of a manager who may handle escalated cases and wants to continue to receive further communication on that case, but does not wish to receive new customer cases.

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Print & Identity

It is essential going into today's world of highly competitive marketing that your business has a brand that is unique and memorable. At Always Interactive, we're able to develop an existing image, or create a new image. This can be as simple as creating a logo, or be as complex as creating an entire corporate identity including, business cards, letterheads,..

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Foodmatters

Foodmatters are an example of an online business utilising a large portion of Icebergs Content Management Systems (CMS) capabilities. Many modules and applications displaying differing types of content have been used within the website design and the backend has been kept simple to facilitate easy administration report strong analytics. Video previews appear all through the site with very strong c..

The Save Buttons

Within the WYSIWYG editor you are able to save your and publish your web pages by clicking on the save icon in the top left of the editor, along with save button at the b..keep reading